What Lawrence Homeowners Say About Top Hat Chimney
Reviews matter here because a chimney is one of the few things in your house you can’t easily inspect yourself. You’re trusting someone to tell you the truth about what’s inside your flue. Wendell Pike has been doing that in Lawrence since 1999, and the reason his phone keeps ringing is simple: he shows up when he says he will, he shows you the camera footage, and he tells you when nothing needs to be done. Homeowners around here don’t want a sales pitch. They want someone who knows the difference between first-degree creosote and a glazed fire hazard, and who charges what he quoted. That’s what these reviews reflect.
Recent Reviews
“We’d just moved into our house near Lawrence Avenue and had no idea when the chimney was last cleaned. Wendell came out, ran the camera up, and showed me creosote buildup I could actually see on the screen. He swept it that afternoon, left the fireplace area cleaner than he found it, and charged exactly what he’d said on the phone. It’s rare to feel like someone isn’t trying to upsell you the whole time.”
Alma H. – Lawrence, NY
“Called on a Sunday expecting voicemail and got Wendell himself. He talked me through what he’d check, gave me a real arrival window for Tuesday, and showed up in a clean uniform with his tools organized. The sweep took about an hour, and he pointed out a crack in the crown I’d never have noticed. Didn’t push me to fix it that day, just showed me the photo and said I could wait if I wanted.”
Bethany G. – Lawrence, NY
“I’d had another company out a few years back who told me I needed a new liner on the spot. It never sat right with me. Wendell did a sweep and camera inspection last month and said my liner had plenty of life in it. He even offered to put his opinion in writing for free. That’s the kind of honesty that gets my recommendation to anyone on my street.”
Michael L. – Lawrence, NY
“The 90-Day Done Right Promise is real, not just something printed on the invoice. After our fall sweep, we noticed a downdraft issue when the weather turned. I called Top Hat, and Wendell was back within the week to recheck everything, no charge, no argument. He adjusted the cap and the draft fixed itself. My husband kept saying, ‘He actually came back.'”
Allison W. – Lawrence, NY
“We burn fires all winter, so we’re on an annual schedule with Top Hat now. This year’s sweep found more buildup than usual because we’d been burning a lot of unseasoned wood. Wendell explained it in plain English: first-degree is a brush job, third-degree is a glaze that needs more work. Ours was somewhere in between, and he told me exactly what he did and why. No scare tactics, just facts.”
Alma H. – Lawrence, NY
“What sold me was the free second opinion policy. I had a written estimate from another company for repair work, and Wendell came out to look it over. He went through it line by line, showed me what was actually needed using his camera, and saved me several hundred dollars. He says the number you hear on the phone is the number on the invoice, and that’s exactly how it worked.”
Bethany G. – Lawrence, NY
Why Customers Trust Us
Trust is earned one chimney at a time in Lawrence. Wendell Pike founded Top Hat Chimney in 1999, and he still answers the phone himself more often than not, twenty-four hours a day, seven days a week. There’s no call center and no voicemail box when you call (516) 604-2573. Every technician who shows up at your door is background-checked and in uniform, and you get a real arrival window, not a four-hour shrug. The price quoted before the work starts is the price on the invoice. Every job gets the 90-Day Done Right Promise in writing: if it’s not done right, one call brings Wendell back at no charge. The camera footage and a plain-English verdict come standard, every time, no exceptions. And if another company gave you an estimate, Wendell will give you a free second opinion. That’s how you stay in business for over 29 years in the same community. If your chimney needs a look, call (516) 604-2573. Ask anyone on your street.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Lawrence since 1999.