Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
Since 1999, we have put a simple promise in writing on every single job: if the work isn’t done right, one call brings Wendell back. That’s the 90-Day Done Right Promise, and it means what it says. You don’t argue with a call center, you don’t wait on hold, and you don’t pay a second trip charge. The number you heard before the job started is the number on the invoice, and the sweep who showed up at your door in Lawrence is the same person who comes back to make it right. We stand behind the work because Wendell puts his name on it and runs into you again at the bagel shop on Central Avenue on Saturday morning.
What’s Covered
- Workmanship on every sweep, repair, liner, cap, and crown. If something we touched fails or was not done correctly within 90 days, we return and redo it at no additional cost.
- Parts and materials we install. If a component we supplied is defective, we handle the replacement work. We install and service DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, so the parts are brands we know and trust.
- The mess. Chimney work makes dust. We lay drop cloths, we vacuum, and we leave your hearth and floors the way we found them. If something got dirty, that is on us to make right.
- A real arrival window. You get a time range from a live person, and if the schedule slips, we call you. You are not left waiting on a four-hour block of someone else’s day.
- Upfront pricing, in writing, before a tool comes off the truck. What Wendell quotes is what you pay. No surprise line items at the end, no “while we were in there” upcharges.
- Honest assessments. If your flue is fine and doesn’t need touching, Wendell says so. You’ll see the camera footage and get a plain-English verdict, every time, no exceptions.
Our Satisfaction Promise
If you are not satisfied, the process is simple: call (516) 604-2573. A live person answers, and it may well be Wendell himself picking up. Tell us what’s wrong. We schedule a return visit, and we make it right under the 90-Day Done Right Promise. You don’t fill out a form, you don’t wait for an email, and you don’t get bounced to a call center somewhere three states away. Wendell has been doing this since 1999 because the job is only finished when the homeowner says it’s finished. That is not a slogan. It is how a local, owner-operated chimney company in Lawrence survives 29 years in the same community.
Licensed & Insured Backing
A guarantee is only worth the company behind it. Top Hat Chimney is licensed and insured, owned and operated here in Lawrence, and Wendell puts his name on the work. That means if something does go wrong, there is real coverage behind the promise, not just a friendly handshake. Insurance protects your home. A license means the work meets the standards Long Island expects. And because every technician who shows up is background-checked, uniformed, and employed by us, you know exactly who is on your roof or in your firebox. No subcontractors, no day labor, no mystery crews.
Frequently Asked Questions About Our Guarantee
Every completed job carries the 90-Day Done Right Promise. If the work was not done right, one call brings Wendell back at no additional cost. The promise is stamped on every job in writing. For manufacturer warranties on liners, caps, and other components, ask us and we will walk you through what applies to your specific installation, because those terms vary by brand and product line.
Bring us the written estimate or the report. We offer a free second opinion on any competing written estimate, but that offer runs both ways. If someone else is telling you our work failed or was done incorrectly, call us before you pay them for repairs. We will come look, with the camera, and show you exactly what is going on. If it is our work, the 90-Day Done Right Promise applies and we fix it. If it is not, we will tell you plainly. Nobody in Lawrence should pay for a repair they can’t verify with their own eyes.
We keep our standing offers simple and permanent: $40 off any repair over $200, no trip charge for calls inside our service county, and 10% off always for seniors and veterans. Those offers don’t expire and they don’t have fine print games. Call (516) 604-2573 and a live person will walk you through what applies to your job.
Call. A live person answers twenty-four hours a day, seven days a week. You won’t get a voicemail box or a call center. If it is covered under the 90-Day Done Right Promise, we schedule the return and make it right. If it is an emergency unrelated to our work, we will still talk you through what to do and get someone out as fast as the calendar allows.
Yes. No trip charge inside the county, and the number we give you before work begins is the number on the invoice. Wendell has run Top Hat Chimney this way since 1999 because a chimney company that surprises people at the end of the job doesn’t last 29 years in Lawrence. Call (516) 604-2573 for an exact quote.
Why Lawrence Homeowners Trust This Guarantee
Lawrence is not a big anonymous city. It is a place where your neighbors talk, and we have been here since 1999. Ask anyone on your street. The guarantee works because it has to. Wendell lives here, works here, and the last thing he wants is to see you at the grocery store and have to explain why your chimney didn’t get fixed. That is what “The one down the road” means. It’s not a marketing line. It’s a fact of geography.
Your flue doesn’t care how the fire looks. It cares how it breathes. And the person who cleans it, lines it, caps it, or rebuilds it should care enough to put the promise in writing. We do, on every job.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Lawrence since 1999.